OUR DELIVERY CHARGES
LONDON CUSTOMERS (inside the M25):
No minimum order required
For order value under £50 the charge is £11 + VAT
For order value between £50 and £75 the charge is £8 + VAT
For order value between £75 and £100 the charge is £6 + VAT
For order value of £100 and over - NO CHARGE
OUTSIDE LONDON, UK MAINLAND AND PORTS:
Parcel charges: next day delivery
Up to 20 kg = £9.50 + VAT, while for parcels over 20kg, add 0.30p per kilo + VAT.
Please note that orders that contain a high percentage of glass jars or bottles will automatically be sent on a pallet to ensure safe arrival of the goods.
Pallet charges – normally next day delivery:
1. Order value £645 and over – NO CHARGE
2. Between £545 – £645 £11.00 + vat
3. Between £455 – £545 £15.00 + vat
4. Between £345 - £455 £20.00 + vat
5. Below £345 all orders on a pallet will be charged at full price charged by the carrier. Please contact us if you require us to give you the relevant tariff, which varies according to location.
6. Please note that for these Scottish postcodes: AB/DD/IV/KW/PH/PA (20+) deliveries will be charged on an ‘economy’ basis, i.e. two working days. For next day delivery please contact us for a quotation.
OUTSIDE MAINLAND UK:
For Northern Ireland, Republic of Ireland, Jersey, Guernsey and all other offshore destinations, please contact us for rates.
Also note that if you choose to use your own carrier from the mainland port to your destination, the minimum order values and charges to such mainland port will be those shown above.
All carriage charges shown are subject to VAT at the current rate.
We invite all our customers to use their own means of transport and arrange collection from our depot during normal business hours - 8am till 5pm, Monday to Friday.
Please note that orders that contain a high percentage of glass jars or bottles will automatically be sent on a pallet to ensure safe arrival of the goods.
OUR TERMS AND CONDITIONS OF TRADE
RETURNS
Customers are kindly asked to contact us, by phone or email, should they wish to return any item purchased from us that does not meet with their satisfaction or that may have been delivered to them by mistake.
CLAIMS
It is important that all goods are checked on arrival, and that acceptance of delivery is signed for.
Pallets
When dispatching your order we always count the number of boxes on the pallet before the carrier takes it away, fully wrapped, from our depot. So please make sure that when you receive your pallet it is still fully wrapped and/or all boxes/packages are accounted for; you also need to note any discrepancy on the carrier’s manifest. If this procedure is not fully carried out by the customer, we cannot accept responsibility for any missing goods.
Evidence of damage
Whenever possible, please provide supporting evidence with some digital photos and/ or missing goods must be brought to the carrier ‘s attention at the time and the point of delivery and notified to us in writing within 3 working days.
PAYMENT
New Accounts
We kindly ask all new customers to pay for the first three orders on a pro-forma basis. We accept payment by BACS, by debit/credit card over the phone, cheques, and cash on delivery.
Credit Accounts - Click here to apply for credit
A credit account will be opened subject to approval of a completed application form and acceptable references. Payment for goods supplied on credit accounts must be received no later than thirty days from date of invoice or delivery, whichever is the earliest. Please Note: Customers who do not adhere to the payment terms may have deliveries stopped until any overdue balance is cleared in full. Persistent late payment will result in credit facilities being withdrawn and clients being asked to pay on a pro-forma basis. Credit facilities are given to clients who wish to order regularly from Guidetti Fine Foods Ltd. We reserve the right to withdraw this facility if there is little or no activity on the account for long periods of time, so that if orders are only placed once or twice a year, clients will be asked to pay on a pro-forma basis. Title to goods delivered will remain with Guidetti Fine Foods until paid for in full
Information
Please contact us if you would like more information and product specifications for any of the products.
Tasting
We are keen to give clients an opportunity to taste our products and are happy to do this at our premises, where the full range is available. Please be in touch to arrange a convenient time. We also send samples, where available, with deliveries.
Marketing Material / Images for Websites
Where available we are happy to supply brochures and any marketing material for products that we have in house or can get from our Italian suppliers. If you would like to reproduce any images from our website or have images of products sent by email, please ask us before using them in any publicity or on your own website.
Recycling
We use only recyclable cold boxes for chilled products and no poly boxes which are not biodegradable. We also re-use boxes so you may receive a box that has already been used, particularly if we have agreed to split cases. We shred all our waste paper that we cannot reprint on and use it for packing boxes. At present we still use plastic bubble-wrap for all very fragile items like glass jars and bottles.
Please note that we reserve the right to review the above terms and conditions as and when circumnstances require.
